Refund policy

Returns

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 7 days of receiving the product.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned with all original tags, packaging, and accessories (if applicable).

• Proof of purchase (order number or receipt) must be provided is issued in delivered package.

Submitting a Return Request

Log in to your Duch Clothing account and navigate to My Orders. Select the item you wish to return and click Request Return within 7 days of receiving your order.

Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been used, washed, damaged, or altered after delivery.

• Customized or personalized products.

• Items marked as non-returnable or final sale.

• Products returned without original packaging or tags.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging. We will review the issue and arrange a replacement or refund where applicable.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

• Refunds will be processed to the original payment method.

• Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.

Exchange Policy

Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund may be issued instead.

Return Shipping

• If the return is due to a damaged, defective, or incorrect product, return shipping costs will be borne by us.

• For all other approved returns, the customer may be responsible for return shipping charges unless otherwise stated.

Contact Us

For any return, refund, or exchange requests, please contact our customer support team with your order details and reason for the request.

Note: We reserve the right to refuse returns that do not meet the conditions outlined in this policy.